Frequently Asked Questions

After ensuring everyone’s safety, document the accident by taking photos, exchanging information, and filing a police report if necessary. Once you’re ready, contact us for guidance on the next steps for repairs.

We’re committed to providing exceptional quality, honest communication, and top-tier service. Our I-CAR-certified technicians use advanced technology and techniques to restore your vehicle to factory standards, all backed by a lifetime warranty.

While walk-ins are welcome, we recommend scheduling an appointment to ensure we can give you the attention and time you deserve.

We’re conveniently located in San Antonio, TX. Visit our Contact Us pagefor directions and current operating hours.

Yes, Texas law allows you to choose your repair shop. We work with all insurance companies to ensure a smooth claims process.

Absolutely. We’ll assist you with the paperwork, communicate with your insurance provider, and ensure your claim is processed accurately.

We accept all major credit cards, checks, and cash. If you need assistance, ask us about financing options.

This depends on your policy and deductible. We’ll provide a detailed estimate and help you understand what is covered. See if it’s better to pay out of pocket for collison repairs.

Yes. You have the right to request another opinion or shop estimate.

In many cases, yes — but we recommend reviewing your policy or contacting your agent first.

Repair times vary depending on the extent of the damage. We’ll provide an estimated timeline when we assess your vehicle and keep you updated throughout the process.

We use OEM (Original Equipment Manufacturer) parts whenever possible to ensure the best quality. If alternatives are used, we’ll discuss this with you beforehand.

Our technicians use state-of-the-art color-matching technology to ensure the repaired areas blend seamlessly with the rest of your vehicle.

Yes, we specialize in frame repairs. Using precision equipment, we restore your vehicle’s structural integrity to manufacturer specifications.

At 360 Collision, we’ve streamlined the repair process to ensure efficiency and transparency. Here’s what you can expect:

Yes! We keep you updated throughout the process with regular calls or emails. You can also reach out to us anytime for a status update.

If we discover hidden damage during disassembly, we’ll immediately update the repair plan and coordinate with your insurance company to ensure everything is covered.

We can arrange towing to our facility to get the repair process started as quickly as possible.

Yes, we offer the convenience of online repair authorizations. Once we’ve provided you with an estimate and outlined the repair plan, you can approve the work securely through our online system. This helps us get started on your vehicle quickly and efficiently.

Absolutely. To ensure your vehicle is repaired to the highest standards, we conduct comprehensive diagnostic scans before and after repairs.

Yes, we provide a lifetime warranty on all workmanship for as long as you own the vehicle.

If something doesn’t seem right, bring your vehicle back to us, and we’ll address the issue promptly.

Absolutely! We perform a complimentary wash and clean-up before returning your car.

Yes, we can arrange towing to our facility if your vehicle is not drivable. Just give us a call to set it up.

Yes! We can arrange for Enterprise to pick you up when you leave your vehicle for repairs. In most cases, you can conveniently return the rental car to us when picking up your repaired vehicle.

Yes, we specialize in hail damage repairs, including paintless dent repair (PDR), to restore your car to its pre-storm condition.

Yes, we offer windshield repair and replacement services to ensure your safety and visibility on the road.