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Car accident insurance claim process in San Antonio Texas — step-by-step guide
Knowing exactly what to do after a car accident in Texas protects your legal rights and your insurance claim from day one.

What to Do After a Car Accident in Texas: A Complete Step-by-Step Guide

Getting into a car accident is stressful — even a minor one. In the seconds after impact, most drivers are shaken and unsure what to do next. Knowing exactly what to do after a car accident before it happens is one of the most practical things any Texas driver can do to protect themselves legally and financially.

This guide walks you through every step — from the moment of impact through insurance claims and vehicle repair — with specific guidance for Texas law and San Antonio drivers.

Step 1: What to Do Immediately After a Car Accident (First 60 Seconds)

  1. Stay calm — do not panic. Take a breath before you speak or act.
  2. Check for injuries. Check yourself, your passengers, and — if safe — the occupants of the other vehicle. Call 911 immediately if anyone is injured.
  3. Move to safety if possible. If vehicles are drivable, move them to the shoulder or a nearby parking lot. Turn on your hazard lights immediately.
  4. Do not admit fault. Even saying “I am sorry” can be interpreted as an admission of liability in a Texas insurance claim.
  5. Call 911. In Texas, you are legally required to report accidents involving injury, death, or property damage exceeding $1,000.
Car accident scene with person calling for help — what to do immediately after a crash
The first 60 seconds after a car accident set the tone for your entire claim. Stay calm, check for injuries, document everything.

What Texas Law Requires After an Accident

Under the Texas Transportation Code, drivers must:

  • Stop immediately at the scene or as close to it as safely possible
  • Provide assistance to anyone injured, if you can do so safely
  • Exchange information: name, address, vehicle registration, driver’s license number, and insurance information
  • Report to police if there is injury, death, or property damage exceeding $1,000

Leaving the scene of an accident involving injury is a felony in Texas.

Information to Collect at the Scene

  • Other driver’s full name, phone number, and home address
  • Their driver’s license number and state of issue
  • Their insurance company name, policy number, and claims phone number
  • Vehicle make, model, year, color, and license plate number
  • Names and contact information of any witnesses
  • The responding officer’s name, badge number, and police report number
  • Photos of both vehicles — all angles, close-up damage, wider context shots
  • Photos of the scene — road conditions, traffic signs, skid marks, intersection layout

What to Do After a Car Accident That Was Not Your Fault

Do Not Admit Fault — Even Partially

Texas uses modified comparative fault. If you are found 51% or more at fault, you recover nothing.

Notify Your Own Insurance Company

Even if the accident was 100% the other driver’s fault, notify your own insurer within 24–48 hours.

Do Not Accept a Quick Settlement

The at-fault driver’s insurer may contact you quickly. Do not accept any payment — especially for injuries — before you fully understand the extent of your damages.

Get a Repair Estimate Before Agreeing to Anything

Take your vehicle to a reputable body shop for a written estimate. In Texas, you have the right to choose your own repair shop.

Insurance claim help after car accident — what to do in Texas
Most insurance claims involve back-and-forth with adjusters. Documentation and a trusted repair shop protect your interests.

What to Do When the Accident Was Your Fault

  • Cooperate fully with the police — answer questions honestly and calmly
  • Do not over-explain or volunteer details beyond what officers ask
  • Contact your insurance company within 24 hours
  • Document the scene the same way you would if the accident were not your fault

How to File an Insurance Claim in Texas After an Accident

Situation Coverage That Applies
You caused it — your vehicle damage Collision coverage (minus deductible)
You caused it — other driver’s damage Your liability coverage
Other driver caused it — your vehicle Their liability, or your collision if they are uninsured
Hail, flood, or weather damage Comprehensive coverage
Hit and run, other driver unknown Uninsured motorist property damage (UMPD)

According to the Texas Department of Insurance, you have the right to request a written explanation if your insurer denies any part of your claim.

What to Do With Your Car After an Accident in San Antonio

Do not drive a damaged vehicle if it is unsafe. Airbag deployment, frame damage, fluid leaks, or compromised steering and braking are serious danger signs.

Choose your shop, not the insurance company’s shop. Texas law gives you the right to take your vehicle anywhere you choose. At 360 Collision in San Antonio (8803 Oakland Rd, San Antonio, TX 78240, (210) 756-2993), we handle post-accident repairs for all makes and models.

If your bumper was damaged, see our bumper repair cost guide. If hail was a factor, read our hail damage repair guide. For surface dents, learn about paintless dent repair costs. And see our frame repair services if structural damage is involved.

Frequently Asked Questions About What to Do After a Car Accident

First, check for injuries and call 911 if needed. Move vehicles out of traffic if safe. Do not admit fault. Exchange insurance and contact information with the other driver and document the scene with photos.

Yes, if there is injury, death, or property damage exceeding $1,000. Texas law requires you to report the accident. Even for minor accidents, a police report is valuable documentation.

Do not admit fault. Document everything. Notify your own insurer within 24–48 hours. In Texas, you have the right to use any licensed repair facility.

Most Texas insurers require notification within 24 to 72 hours. Texas law gives you 2 years to file a personal injury lawsuit.

360 Collision at 8803 Oakland Rd, San Antonio, TX 78240 handles post-accident repairs for all makes and models. Call (210) 756-2993 for a free estimate.

Yes. In Texas, you have the legal right to choose any licensed auto body repair facility — regardless of what your insurance company or the at-fault driver’s insurer recommends.

360 Collision: San Antonio’s Trusted Post-Accident Repair Shop

Accidents are stressful. The repair process should not be. At 360 Collision, we have helped hundreds of San Antonio drivers navigate post-accident repairs.

Get your free post-accident estimate →
360 Collision | 8803 Oakland Rd, San Antonio, TX 78240 | (210) 756-2993

Headshot of Kelly Rabedeau, author on bumper repairs and collision repair topics for 360 Collision, featuring long hair and glasses.

Kelly Rabedeau is the owner of 360 Collision, a trusted auto body repair shop in San Antonio. Kelly has a keen focus on providing high-quality, customer-centered repair services, including collision repair, paintless dent repair, and windshield replacement. Known for her commitment to excellence, Kelly leads her team with transparency and ensures that each client’s vehicle is restored to its best condition.